Responsible Gaming

Our responsible gaming approach

Gambling involves risk, and there is no guaranteed way to win. Game outcomes are determined by chance or by the rules of the particular game, so previous results do not predict what may happen next. A win is never certain, and continuing to play does not improve the likelihood of recovering money that has already been lost. Before you play, decide how much time and money you can comfortably spend and treat that amount as the cost of entertainment.

Your gambling should fit within your wider life, including your household budget, work, study, relationships and other activities. Never gamble with money needed for rent, mortgage payments, bills, food, education, medical care or other essential expenses. Avoid using borrowed money to gamble. If you are experiencing financial pressure, gambling is unlikely to provide a reliable solution and may make the situation more difficult.

Responsible gaming is a shared commitment. Fairspin Casino provides information intended to help players make considered decisions, but each player is responsible for choosing whether to gamble and for stopping when their chosen limit has been reached. If gambling is causing concern, you do not need to wait for a serious problem before taking a break or asking for help.

Before you start

• Only gamble if you meet the applicable minimum age and eligibility requirements.
• Check that gambling is permitted for you in your location before using an online service.
• Set a money limit and a time limit before opening a game.
• Use only money that you can afford to lose without affecting your ordinary commitments.
• Do not gamble when you are upset, tired, affected by alcohol or other substances, or trying to escape a personal problem.
• Make sure you understand the game rules, stakes and any relevant terms before participating.

Tools for keeping control

Planning your gambling in advance can make it easier to notice when your play is changing. Keep a personal record of deposits, wagers, wins, losses and the amount of time spent playing. Looking at the overall picture can help you avoid focusing only on individual wins or attempting to win back money after a loss.

Set limits that suit your circumstances

Where account controls are available, consider using deposit, spending, wagering or session limits. A limit should be realistic and should reflect your disposable entertainment budget, not the amount you hope to win. A lower limit can be appropriate if your circumstances change, including after a large expense, a change in income or an increase in stress.

A limit is most useful when it is set before you begin playing. Do not increase a limit simply because you have lost money or because you believe a win is due. If a limit is no longer comfortable, stop gambling and consider taking a longer break or closing your account. The availability, operation and timing of account controls may depend on the service and applicable requirements.

Take regular breaks

Long or repeated sessions can make it harder to judge how much time and money you are spending. Use reminders to pause, leave the game and take part in another activity. Do not continue simply because you have been playing for a long time. A break should be a genuine break from gambling, rather than a short pause used to decide whether to keep chasing a result.

Use a cooling-off period or self-exclusion

If you want to stop gambling for a set period, a cooling-off option may help create distance from the activity. If you need stronger protection, ask about self-exclusion or account closure options that may be available through the service or relevant gambling support arrangements. Self-exclusion is a practical step, not a failure. It can be particularly helpful when attempts to cut back have not worked.

Once you decide to take a break or self-exclude, do not create another account or use another gambling service to continue playing. Consider removing saved payment details, blocking gambling-related notifications and asking a trusted person to support your decision. If you have accounts with more than one provider, you may need to consider your options across all of them.

Recognising when gambling may be becoming a problem

Problem gambling can develop gradually. It may begin with occasional play and become more frequent, more expensive or more difficult to control. You may not identify every warning sign, and the presence of one sign does not establish a diagnosis. However, changes in your thoughts, behaviour, finances or relationships are a reason to pause and review your gambling.

• Spending more time or money gambling than you intended.
• Trying to win back losses by placing larger or more frequent bets.
• Feeling restless, irritable or anxious when you cannot gamble.
• Thinking about gambling during work, study, family time or other important activities.
• Hiding gambling, losses or account activity from family, friends or other people you trust.
• Borrowing money, selling belongings or missing bills to fund gambling.
• Using gambling to cope with stress, loneliness, sadness, anger or other difficult feelings.
• Neglecting sleep, health, work, study, relationships or ordinary responsibilities.
• Attempting to stop or reduce gambling but returning to it repeatedly.
• Feeling shame, regret or distress after gambling, then gambling again to change how you feel.
• Believing that a win is due, that a losing streak must end soon or that you can control a random outcome.
• Continuing to gamble even though it is causing financial, personal or emotional harm.

What to do if you are concerned

Stop playing and avoid making further deposits while you consider your next step. Review your recent gambling activity honestly, including the total amount spent rather than only the result of your last session. Use available account controls, request a break or self-exclusion, and tell someone you trust what is happening. Keeping the issue private can make it harder to regain control.

If you have lost money, do not chase the loss. There is no guaranteed recovery strategy, and increasing your stakes can increase the harm. Contact a financial counsellor if bills, debts or access to money are becoming difficult to manage. A qualified counsellor can help you understand your options without judgement.

Getting support in Australia

Support is available for people who gamble and for family members, friends and others affected by gambling. You can speak with a gambling support service in your state or territory, a qualified counsellor, a psychologist, a general practitioner or a financial counsellor. You can also contact a national gambling support service, including Gambling Help Online, to learn about available assistance and suitable next steps.

You do not need to have a formal diagnosis or a large debt before asking for help. Support can assist with setting boundaries, managing urges, understanding financial consequences, dealing with stress and rebuilding trust with people close to you. If contacting a service feels difficult, start by speaking with someone you trust and ask them to help you find an appropriate support option.

Protecting your account and personal information

Keep your account credentials private and do not allow other people to use your account. Use strong, unique login details and review the security settings available to you. If you believe another person has accessed your account, stop using it and follow the relevant account security process. Do not share payment details or identification documents through unofficial channels.

If you are supporting someone who may be gambling excessively, try to have a calm conversation at a suitable time. Focus on specific behaviour and its effects rather than blame. Encourage the person to use account controls and professional support. Protect shared finances where appropriate, but remember that you are not responsible for controlling another adult's gambling. You can seek support for yourself as well.

Urgent help

If gambling has contributed to an immediate risk to your safety, severe emotional distress, domestic violence or thoughts of self-harm, seek urgent help from emergency services or a crisis support service in your area. If you are in immediate danger, contact emergency services without delay. Responsible gaming support can help with gambling concerns, but urgent safety issues require immediate assistance.

Fairspin Casino encourages players to make careful decisions, use available limits and take action early when gambling stops being enjoyable. Taking a break, closing an account or asking for help are responsible choices. The most important step is to recognise your circumstances and choose the level of support that helps you stay safe and in control.