Privacy Policy

About this Privacy Policy

Fairspin Casino respects the importance of your personal information. This policy is intended for players in Australia and describes, in general terms, how information may be collected, used, stored and disclosed when you use the website and related services. It should be read together with any applicable website terms, responsible gaming information and other notices presented to you during registration or account use.

Personal information means information that identifies you, or that can reasonably be connected with you. The information handled will depend on how you interact with the website, which services you use, the checks that apply to your account and the choices you make. You may be asked to provide information directly, while other information may be collected automatically when you browse or use the website.

Fairspin Casino aims to collect information that is reasonably needed for legitimate business, service, security and legal purposes. Information is not intended to be used for purposes that are unrelated to the reason it was collected unless a further use is permitted or required.

Information we may handle and why

The types of personal information handled by an online casino commonly include the following. The exact information requested may vary depending on your account activity, payment method, support request and verification requirements.

• Account details, such as your name, date of birth, contact details, login information, account preferences and other information provided when you register or update your account.
• Identity and verification documents, such as information from documents or other material used to confirm identity, age, account ownership or eligibility to use the services. These materials may include document images and information needed for verification checks.
• Payment and transaction records, including information about deposits, withdrawals, wagers, account balances, transaction history, payment status and related checks. Payment providers may handle payment details directly, and the information available to the casino may depend on the payment method used.
• Device, connection and usage information, such as an internet protocol address, browser type, operating system, device identifiers, language settings, approximate location information, pages viewed, access times and interactions with the website.
• Cookie and similar technology information, including identifiers that help remember preferences, keep sessions active, understand website use and support security or performance functions.
• Communications and support information, including messages, enquiries, documents or other details you choose to provide when contacting customer support or asking for help with your account.
• Information connected with safer gambling, account controls, restrictions, complaints, disputes or other activity needed to operate services responsibly and securely.

This information may be used to create and operate your account, provide casino services, process requests, communicate with you and maintain accurate account records. It may also be used for identity and age verification, anti-fraud and security checks, prevention of financial crime, detection of unusual or prohibited activity, handling disputes, providing customer support and improving the website.

Information may also be used to meet legal and regulatory obligations that apply to the operation of online gambling services. Where marketing communications are permitted, information may be used to send relevant updates or offers in accordance with your communication preferences and applicable requirements. You can withdraw consent to marketing at any time using the process described below.

Sharing, security and international handling

Personal information may be shared where reasonably necessary to provide the services, protect players and the website, process transactions or meet legal obligations. This may include sharing relevant information with payment and identity verification providers, technology and hosting providers, customer support tools, security and fraud prevention services, professional advisers, and other service providers that assist with website operations.

Service providers should receive only information that is relevant to the service they provide and are expected to handle it in a way that protects its confidentiality. Information may also be disclosed where required to comply with a lawful request, support an investigation, protect the rights or safety of a person, enforce applicable terms, or respond to suspected fraud, abuse or other unlawful activity.

Some providers or systems used to operate an online service may be located outside Australia. If personal information is handled in another country, appropriate steps should be taken to support its protection and to deal with any applicable cross-border privacy requirements. The privacy practices of a third-party provider may also be governed by that provider's own privacy notice.

Reasonable technical and organisational measures may be used to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. These measures can include access controls, authentication procedures, monitoring, secure connections and restricted access to information. No online transmission or storage system can be guaranteed to be completely secure, so you should use a strong password, keep login details confidential and contact support promptly if you suspect unauthorised access to your account.

Information may be combined with other account or service information where this is necessary to keep records accurate, identify security risks, provide support or understand how the website is used. Access to personal information should be limited to people and providers who need it for an authorised purpose.

Cookies, storage and retention

Fairspin Casino may use cookies and similar technologies. Cookies are small files or identifiers stored on your device that can help a website recognise a browser, remember selected preferences, keep you signed in during a session, maintain security, measure performance and understand how visitors use the website. Some cookies may be necessary for core functions, while others may support analytics, personalisation or communications.

You can manage or restrict cookies through your browser settings. Your browser may allow you to delete existing cookies, block some or all future cookies, or receive a warning before a cookie is stored. If you disable cookies, some website features may not work correctly, and account or security functions may be affected.

Personal information is generally kept only for as long as it is reasonably needed for the purposes described in this policy. The appropriate period can depend on the type of record, the reason it was collected, account activity, dispute or security needs, and applicable obligations. Some records must be kept for a period required by law even after an account is closed. This means that closing an account or requesting deletion will not always result in immediate removal of every record.

When information is no longer required, it may be securely deleted, destroyed, anonymised or otherwise handled in a way that reduces the possibility of identifying you. Backup copies and records held for security or legal purposes may remain for a reasonable period before they are removed or overwritten.

Your privacy rights and how to contact us

Depending on the circumstances and applicable privacy requirements, you may have rights in relation to the personal information held about you. These rights can include asking for access to your information, requesting correction of information that is inaccurate or incomplete, asking for deletion of information that is no longer needed, and withdrawing consent to receive marketing communications.

Making a data request

To exercise your data rights, contact support@fairspincasino.wtf and clearly explain what you are requesting. You may ask to access your personal information, correct inaccurate details, delete eligible information, or withdraw consent to marketing. If you are withdrawing marketing consent, you can also use an unsubscribe option included in a marketing message where one is available.

For security, you may be asked to provide enough information to confirm that a request relates to your account. This helps prevent personal information from being disclosed to the wrong person. Do not send unnecessary payment credentials, passwords or highly sensitive information in an email. A request may be limited or declined where this is permitted or required, including where information must be retained for legal, security, fraud prevention, dispute resolution or account protection purposes.

Deleting your account does not necessarily remove information that must be retained or that is needed to establish, exercise or defend legal rights. It may also not remove information that has been securely anonymised so that it can no longer reasonably be linked to you. Where a request cannot be completed in full, the reason and any available alternative should be explained.

Updates and questions

This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology, privacy practices or applicable requirements. The current version will be made available on the website, and the date or other notice shown with it may indicate when it was last updated. You should review this page occasionally, particularly before continuing to use the services after a significant change.

If you have a question about this policy, the information connected with your account, or a privacy request, contact support@fairspincasino.wtf. Please provide enough detail for the request to be understood, but avoid including your password or complete payment details.